FREQUENTLY ASKED QUESTIONS
How does BuzzBox work?
BuzzBox is a software platform hosted in the Cloud. Think of it as an intelligent switch - following the rules you set up on what to do when calls are made and received. Its provides the glue between your phones (be they desk phones or our App on your smartphone) and the traditional network operators like Telkom, Vodacom, MTN and CellC. It uses the internet as the pipe for connecting your phones to our servers so your phones can be anywhere in the world. You can move between offices, travel the globe – your extension will keep working so long as you have internet access. Our servers are located in South Africa’s best data centres as well as multpile international PoPs so you get great quality and reliability.
Is there a way I can use BuzzBox from my PC/Laptop?
Download and install LinPhone from http://www.linphone.org/
On the home screen, click “ASSISTANT”
Click “FETCH REMOTE CONFIGURATION”
In the URL field, paste https://buzzboxcloud.co.za/buzzbox-conductor/rest/v1/configurations/buzzbox_ followed by your provisioning code you would have received in the Welcome to BuzzBox email. E.g. https://buzzboxcloud.com/buzzbox-conductor/rest/v1/configurations/buzzbox_abCdef123G
Click FETCH and restart Linphone.
How safe are my call recordings?
How much data does BuzzBox use?
You will use about 1MB per minute of calling – pretty much the same as WhatsApp voice.
What will need to change on my current VoIP desk phones to connect to Buzzbox?
Buzzbox has simplified the setup of VOIP Phones so it can be done quickly and easily. Each phone needs to know how to contact the phone system (our BuzzBox servers in the cloud), what extension the phone should have, and a password so hackers can’t make calls and charge them to you. We have done our best to simplify the setup of VOIP phones so it can be done quickly and easily. Unfortunately, the process does depend on the exact make and model of your desk phone. Here are the instructions for common phones - Yealink IP Phone, Poly Trio Phone and Poly VVX Phone. If yours is not listed then contact us and we will add it immediately.
Who is Buzzbox?
A group of experienced telecoms execs saw an opportunity to improve the offerings in the telephony market and developed the Buzzbox offering. Buzzbox is brought to market in South Africa through Kathea (exclusively). Please visit us on www.buzzboxcloud.co.za to find out more.
How many calls can my business make/receive at the same time? Does it matter how many numbers I have?
How is Buzzbox supported and how often does Buzzbox break?
What is the call quality like? How can I test it?
The call quality depends on who you are calling and what your network connection is like between you and our servers in South Africa. Unless you are connected to the internet with a cup and string, we bet you will have excellent quality. When you call between your extensions we use the latest high definition voice as we don’t need to cater for the old telecoms networks. You will hear a pin drop!
Tell me more about the Buzzbox App? What is it used for and do I need it?
What if I have an office number(s) and don't want to change it?
We can help you port your phone numbers over to BuzzBox so no need to update business cards, websites and company stationery!
I have an existing PABX in my office or hosted with someone else - can I migrate to Buzzbox?
Yes! You can port your phone numbers to BuzzBox and never look back. Unfortunately porting requires a bit of documentation to get it done but it is well worth it.
What if I'm not sure if Buzzbox can do what I need?
Is my business too big or too small for Buzzbox?
BuzzBox is perfect for companies from 1 to 1000 employees. We have solutions for very large call centres but those typically need lots of customisation and fall outside of the goals of what BuzzBox can do for you. So if you are a typical company wanting to have some business lines, voicemail, call recording, transfer calls and make free calls internally then BuzzBox is perfect.
When will I be charged and invoiced?
Does BuzzBox require specific phones?
Why is there no "Click Here for a Quote" button?
We hate paperwork and manual labour! Our pricing is transparent and simple and our technology allows you to sign up and get going without anyone needing to manually set something up. Just sign up and control your spend. It’s that simple.
How do I know if my internet connection is good enough for Buzzbox?
Simple. Try us! You can register for free and get enough credit to test a few calls and check the quality. As a thumb suck, we recommend at least a 3G connection with 3 bars or more. A fixed connection is better – if you have at least a 2Mbps ADSL or Fibre link then you can have great calls. If you are going to have lots of staff calling at the same time then you will need 1Mbps per 4 concurrent calls.