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Once a revolutionary new technology, cloud-based phone systems are nowadays an integral part of business communication and an obvious replacement for analog telephony. It is reliable, easy to use, and accessible remotely. So, let’s figure out what it is and why more and more businesses opt for it.
A hosted PBX system is a powerful solution for making and managing VoIP calls. All you need to access and use it is a stable internet connection and a browser. Just like an analog PBX, a cloud one is scalable. Only the former needs installation of additional hardware, while the later can be expanded online with no effort. It is easy to manage from any spot in the world. Still, its benefits are not limited to these. Here are 5 main reasons why it is a must for businesses.
1. It’s Budget-Friendly
Communication is an unavoidable expense, but with a business PBX system, bills just look better. The billing for a cloud PBX and VoIP calls is transparent, as the subscription price is fixed and VoIP calls are billed per second. Besides, in most countries, international VoIP calls are cheaper than traditional telephony, which is a vast field of saving opportunities: a company can plan budgets more precisely and capture a broader audience without paying extra.
2. A Cloud PBX is Easily Scalable and Future-Proof
In analog phone systems, the bandwidth, or the capacity of concurrent calls depends on the physical station and wires. If you need it larger, you need to invite a technician and buy additional hardware. With a cloud PBX, there is no such headache when a business expands and needs to increase its bandwidth. All it takes is requesting a larger bandwidth from a provider. Whatever the initial capacity of a cloud PBX is, the company is not married to it, as the system is tailored to grow along with the business.
3. You Don’t Depend on your Location
With a cloud-based PBX, the office is where a person is located. Even if the employees are in different countries, they have all the tools for working in the same intelligible environment, as they are independent of any hardware. Even the phone is accessible via browser or as a desktop app, so it is good to go with a solid internet connection.
4. There are Many More Features That Come Along
Cloud phone systems do not limit your options to voice calls only. They are way smarter. Modern PBX systems allow you to track your progress, analyze CDRs, and help managers improve agents’ performance. Yes, some business cloud PBX systems are simply packed with extra features: routing, forwarding, listening, and recording calls, system integration, voicemail and fax to email conversion, location switching, and many more. A traditional phone system cannot compete in this field.
5. It is Easy to Maintain and Operate
People who develop such systems are serious technical professionals. However, they do it in a tie with UX wizards, so a cloud PBX is easy to use without any specific background. Yes, there is some onboarding needed, but it is extremely smooth, and all the settings are usually made by the provider. Its interface is never too complicated for a call center agent or manager to handle. It is intuitive, simple, and sometimes even fun, depending on the provider you pick.
These are the major reasons why it is best for businesses to use a cloud-based PBX system instead of traditional telephony. However, there are other advantages you will feel and see in your efficiency reports once you switch to one.
So, why not give it a shot?
Article by: CommPeak